Indian Railways launches SMS Gateway for PNR status updates


New Delhi: Indian Railways has added another milestone by launching yet another innovative scheme called the ‘SMS Gateway’, which will enable passengers to get SMS alerts on the status of reserved tickets. The ‘SMS Gateway’ developed by the Centre for Railway information Systems (CRIS), an autonomous organization under the Ministry of Railways, was launched by the Minister of State for Railways, Shri Adhir Ranjan Chowdhury today.

The ‘SMS Gateway’ project will be used to send SMS alerts to passengers in case of status change in the PRS tickets, as compared to the initial booking status (For eg. W/L to RAC, RAC to CNF, W/L to CNF). SMS alerts prior to chart preparation will be sent once a day, in case of status change only, beginning from 5 days before the journey date. The SMS alerts after chart preparation (which is normally done 3-4 hours before train departure), will convey the actual Berth No., Coach No. and RAC No. for those passengers whose final Charting status has changed as compared to the initial booked status. In case of any ticket upgradation or seat re-allotment also, SMS alerts will be sent.

It is estimated that a large of SMS alerts will be sent on daily basis (approx. 4 lakh), hence the system will be made online in phases. Initially, the system would be configured for sending post-chart alerts in a few selective Rajdhani trains, followed by other Mail Express trains. Subsequently the pre-chart alerts will be enabled.

This facility will greatly reduce the last minute enquiry rush on the PRS websites and Call Centre as well as reduce the crowding near the pasted Chart locations on the Railway Platforms. This service will be provided free of cost to the users. This will enhance the image of Indian Railways. Till now passengers can find about their PNR status through website enquiries or Call Centre (139) or IVRS or SMS enquiry.

During the development of the application for sending SMS alerts, considerable challenges were faced, to ensure that there is no adverse impact in the normal functioning of the backend main PRS system (CONCERT), which is one of the largest ticketing applications in the world.

Kerala IT News
Source: PIB



  1. Few weeks few have heard that irctc launched such a service in which they are going to send sms to the people whose ticket get confirmed and we were really happy to know that. We thought that they should also include one more feature to send sms on every time when reservation status changes and they did it. It’s a good move taken by irctc to enhance the user experience. Now we don’t have worry about checking pnr status.

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