Eastern Bank selects Infosys Finacle to revamp its online banking

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Bangalore: Boston-based Eastern Bank, the largest and oldest mutual bank in the United States, has chosen Infosys Finacle to enhance its online and mobile banking products, while also providing a platform that allows for future growth and makes banking easier for its customers.

Eastern Bank selected Finacle e-banking, mobile banking and enterprise alert solutions to meet the ever-changing needs of its growing base of consumers, small business and commercial clients.

The changes mean Eastern Bank, which has $8.7 billion in assets and nearly 100 banking offices in eastern Massachusetts, will soon be positioned to quickly launch new services and update current offerings so that its customers consistently have access to highly competitive online and mobile banking products.

In a statement, Barbara Heinemann, Executive VP & CIO, Eastern Bank said, “At Eastern Bank, we are committed to putting the needs of our customers first. We are especially dedicated to providing our customers with products and services that make managing money simple. We’re excited and confident that our customers will soon enjoy Finacle’s intuitive online and mobile products.”

Haragopal M, Global Head, Infosys Finacle said, “We are helping banks across the world put customers at the heart of their transformation journey. Eastern Bank’s unwavering focus on delivering better and faster services to its customers is the underlying foundation of this new platform designed on Finacle. We look forward to bringing our vast global experience and proven technology offerings to continue to make banking with Eastern Bank a simple and enjoyable experience.”

Eastern Bank selected Finacle for its product flexibility, deep research and development capabilities and extensive global experience. Finacle’s open architecture will help the bank integrate with third party solutions and partner products, while also roll out new features to existing products seamlessly. The on premise deployment of Finacle will greatly reduce the time-to-market for customized solutions and delivery of enhancements to existing services by the bank. Finacle’s user experience personalization capabilities will allow the bank to deliver an intuitive and engaging experience for its customers across segments.

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