Concentrix completes 2nd phase of IBM’s BPO acquisition

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Bangalore: Concentrix Corporation, a wholly-owned subsidiary of SYNNEX Corporation, today announced the addition of 19 delivery locations, across 13 countries, completing the second phase of the acquisition of IBM’s global customer care and industry process services business.

With over 95% of the acquisition completed, Concentrix continues to advance its position as a leader in the customer care and industry process services market, with over 45,000 employees delivering high value services.

“The overall acquisition to date combines two great cultures and has created a new organization reflecting the scale and vertical industry expertise of IBM, combined with the agility, flexibility and client focus of Concentrix,” said Chris Caldwell, President, Concentrix Corporation.

The new company provides innovative, high value business services built on analytics, intellectual capital and technology innovation, with a focus on transforming customer experience. The new Concentrix footprint serves 10+ industries from 50+ cities with a diverse, talented and highly skilled workforce.

Global organizations face pressure to deliver a differentiated customer experience in order to drive better business outcomes. Concentrix understands the complete customer lifecycle and uses embedded analytics, process optimization, technology expertise, social solutions and omni-channel innovation to help clients keep their customers at the heart of their operations and to create the experiences and value they expect.

Concentrix continues to invest in all of its locations, most recently announcing the addition of over 1,000 new jobs in Belfast, Northern Ireland as well as the set-up of a new delivery center in Varna, Bulgaria. Existing clients are increasing the scope of work performed by Concentrix, while the company also continues to acquire new clients.
Caldwell said, “We now have a solid foundation for further growth. With our talented staff, our tools and technology, our analytics, and our drive and passion for helping our clients be #1 in their marketplaces, we are well positioned for growth for many years to come.”

Concentrix Corporation is a global business services company focused on process optimization, customer engagement strategy, technology innovation, and ecosystem performance.

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