Kerala rolls out e-Services portal for G2C delivery


Trivandrum: The Kerala Government has launched an e-Services portal as the first phase of the State Service Delivery Gateway (SSDG) Project, a core component in e-Governance infrastructure under the National e-Governance Plan (NeGP). The e-Services portal ( was inaugurated by the Minister for Industries & IT, Shri P K Kunhalikutty at a function held at the Institute of Management in Governance (IMG) in Thiruvananthapuram.

In the first phase, six services of three departments of Government of Kerala would be available to the citizens through the e-Services portal. The SSDG project aims at pilot implementation of 57 services covering 13 Government departments. The Kerala State IT Mission (KSITM) is the nodal agency for the project which has been implemented by TCS.

In his inaugural remarks, the Minister said, “Making government services available online will effect a big transformation in society as it is a reflection of the society becoming more e-literate and also a step towards Kerala becoming a developed State. The portal will ensure transparency, efficiency, speed and job satisfaction while reducing red-tapism”.

Earlier, K S Sreenivas IAS, IT Secretary said that the SSDG project could have been rolled out two to three years earlier if the various departments had cooperated in integrating their services and sharing their data with IT Mission. He asked other departments to join hands with KSITM to increase the number of services to over 100. He also said that systems need to be put in place for backward integration of processes.

P H Kurian IAS, Principal Secretary – Industries & IT, said the e-services project was hit by various problems for the past three years. “The officials feared that they would loose importance as with the addition of more and more services, the role of government offices will be reduced to that of Business Process Outsourcing (BPO) centres and there would be minimal personal interaction with the citizens”.

Mohammed Y Safirulla IAS, Director, KSITM commented that the e-Services portal will be a one-stop shop for various requirements of the common man and citizens can make use of the portal to get various services from the Government through an online mode.

Representatives of National Informatics Centre (NIC), Akshaya, KSITM and TCS were present on the occasion.

Anil Philip
Kerala IT News

How to use e-Services Portal (SSDG Demo Video)