Wipro sign 10-year outsourcing contract with TVS & Sons

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Bangalore: IT major, Wipro Ltd. and leading player in the automobile service industry TV Sundram, Iyengar & Sons, today announced the signing of a 10-year Total Outsourcing contract. The partnership aims at leveraging the power of IT to drive business efficiencies across all business units and functional areas of TVS & Sons.

Wipro, with its credentials in the automotive, retail domains coupled with its experience across large transformational IT engagements, will deliver a world class, scalable and agile IT landscape, aligned with the business objectives of TVS & Sons.
 
The scope of services includes the comprehensive suite of IT infrastructure and applications across the enterprise. In the initial transformation phase, Wipro will reengineer the current IT systems to achieve business IT alignment, backed by best-in-class processes and tools. The second phase covering operations and maintenance, would involve application and infrastructure support at the Data Centre, and facilities management across 82 locations for 10 years.  The engagement would be governed by a unique mix of milestone-based, business outcome-based and operations-based Key Performance Indicators (KPIs).
 
In a release, R Dinesh, TVS & Sons said, “We see Business-IT alignment as the key driver for achieving business transformation. An integrated IT landscape will not only enable seamless information flow but will also help achieve high performance and scalability in our operations. We are delighted to be partnering with Wipro for this engagement, given Wipro’s consistent track record, leadership position in India, and strong IT and people processes.”
 
Anand Sankaran, Sr. VP & Business Head (India and Middle East), Wipro said “It is our privilege to be associated with TVS & Sons in this engagement.  We expect this partnership to provide the growth platform for TVS & Sons to continue their leadership in the highly competitive automotive distribution business by leveraging world class IT practices. We shall bring to bear our deep domain knowledge, years of experience in the IT space and knowledge of global best practices, to help TVS achieve new milestones in business operations and customer service.

TVS & Sons distributes Commercial Vehicles, Utility & Sports Utility vehicles and Passenger Cars representing various automobile vehicle manufacturers. The company has more than 150 outlets including several in Kerala. The company is also the largest distributor of automobile spare parts in the country and operates ‘My TVS’, the multi-brand, integrated, after-market Car services business division.

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