Future Group selects Cognizant for IT Infrastructure Services


Kochi: Cognizant (CTS) today announced that it has entered into a five-year, multimillion dollar engagement with Future Group, India’s largest multi-format retail group, to provide end-to-end IT infrastructure services for all Future Group companies. Under the managed services agreement, CTS will support more than 1,000 Future Group stores such as Pantaloons, Big Bazaar, Food Bazaar, Central, Home Town, and eZone, across 85 towns and cities in India, and the new stores the Company opens in the future.

Besides providing service desk support, data centre management, and network services support, CTS will also deliver the mission-critical, last-mile IT infrastructure services support to Future Group’s ever growing network of stores, warehouses, offices, and data centres. To help Future Group proactively monitor, manage, and report business service performance, CTS will implement an Enterprise Management Platform to improve operational agility and drive business transformation. Along with Future Group, Cognizant will set up a Point-of-Sale lab to develop and deploy next-generation IT solutions to provide best-in-class consumer experience in stores, and also to co-innovate around the future of the store, leveraging mobile and kiosk technologies.

Rakesh Biyani, CEO, Retail Business & Executive Board Member at Future Group said, “We chose Cognizant as our strategic partner after a comprehensive selection process. We were impressed with CTS’ strong consulting-led approach, process and technology maturity, innovation focus, and most importantly, a sound understanding of our business vision. Our relationship with Cognizant will allow Future Group to harness Cognizant’s broad range of business transformation capabilities in our mission to become a premier catalyst in India’s consumption-led growth story.”

R Chandrasekaran, Group Chief Executive for Technology & Operations, Cognizant said, “We are delighted at the opportunity to enable Future Group to meet the everyday needs of over 220 million customers in India more effectively, and drive innovation and thought leadership in the Indian retail industry. We are committed to helping Future Group unlock operational agility and scalability by aligning technology investments with business priorities, realize a strong process-driven delivery organization, and drive growth, profitability, and scalability. This engagement is a testament to the success of the investments we are making in the India market to help build stronger customer businesses.”

Cognizant is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world’s leading companies build stronger businesses.

Kerala IT News


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