Satmetrix launches Customer Experience Management Software in India

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Tvm: Satmetrix, the US based Net Promoter software company, today announced that it has brought its best practice customer experience software within the reach of almost every Indian business with the launch of NPS® Go! This follows the successful introduction of these latest additions to its Net Promoter in the Cloud software applications in December 2011 in the United States and the UK where the software is already much in demand.


Interacting with the media in Thiruvananthapuram, Richard Owen, President & CEO, Satmetrix said, “With an average annual growth rate of 5.8% for the last two decades, India has developed millions of smart businesses that are intent on delivering an excellent customer experience. By launching NPS Go!, we can now deliver all the benefits of the Net Promoter Discipline to Indian businesses of all sizes – from start-ups to global giants.”

Customers will be supported from the Satmetrix offices in Technopark, Trivandrum and Bangalore which already deliver support for the Indian operations of Satmetrix’ global customers such as Buhler, Dell and ING.NPS Go! and NPS Go+ provide the fastest path to Net Promoter System value for companies of all sizes

While Satmetrix will be selling all its software products in India, it expects considerable demand for its NPS Go! and NPS Go+ software which provide benefits for small-to-medium-sized businesses like Survey Design to Customer Feedback in a matter of days, Mobilising Promoters, Alerts and Action Planning, Charts, Dashboards & Push Reports, Flexible Survey Configuration and Easy-to-use Administrative Tools.

Satmetrix is the leading provider of cloud-based customer experience software for companies worldwide. As co-developer of the industry-leading Net Promoter® methodology, its applications deliver full process support to help companies reduce customer churn, mobilise loyal promoters, generate more powerful insights and drive customer obsession through accountability. Satmetrix is headquartered in San Mateo, California with offices in London, New York, Paris and India.

Kerala IT News

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