Kerala Police set to roll out ICT enabled Citizen Helpdesk


Trivandrum: Come September 01, 2012 and a person in Kerala will be able to file a complaint, track and even know the status of a petition online from any Police Station across the State, thanks to the ICT enabled Citizen Helpdesk that was inaugurated last week at the Kerala Police Headquarters in Thiruvananthapuram. The Internal Administrative Processing System (iAPS) to computerise the Police Department was also launched on the occasion.

Inaugurating the system, Sajan Peter IAS, Secretary – Home, Government of Kerala said, “iAPS will usher in a silent revolution in the Police Department. Apart from being a move towards a paperless office, the inbuilt online monitoring systems will increase transparency and improve services to the citizens.”

Jacob Punnose IPS, DGP, Kerala said, “The rollout of iAPS will help remove the red tapeism in the department and also compensate for the delay in adapting technology and implementation of computerisation in the Police department.”

iAPS is aimed at computerising the administrative work of all wings of the Police Department through an integrated web portal. The launch of iAPS will improve the efficiency of the administrative offices of the department and better service delivery in-house (G2G) and to the citizens (G2C). About 40 modules are planned in the project started in 2010 and they are being implemented in two phases at a cost of Rs.2.5 crores. The iAPS was on a test phase since January this year and more than 6 lakh tappals have already been processed.

The ICT enabled Citizen Helpdesk is one module available through the iAPS web page to provide a trouble free interface for people who approach the Police Stations for their various requirements. The system will issue printed receipts with unique number for the petitions submitted by a person. Using the unique number, the status of the petition can be monitored through the Helpdesk or Touch Screen or the Kerala Police website. The police personnel can also use this online system for submitting their service related requests or petitions.

iAPS will be available across the 483 Police Stations, 192 Circle Offices, 54 Sub Divisional Police Offices and 69 Administrative Offices in Kerala. 42 Touch Screen Kiosks linked to iAPS are also being deployed throughout the State at public places like bus stands, railway stations and Government offices, to provide services to the public. There is also a provision to receive petitions through Akshaya centres, at a later stage.

iAPS has been designed and developed by the Technopark, Trivandrum based Ospyn Technologies for the Kerala State IT Mission (KSITM), which is the State Designated Agency for the project and the implementation has been done by Keltron under the leadership of S Aananthakrishnan IPS, IGP (Internal Security).

Mahesh Kumar Singla IPS, ADGP; Manoj Abraham IPS, IGP; Anup Kuruvilla John IPS, AIG; Dr. Jayashankar Prasad, Director, KSITM and a host of other senior officials were present on the occasion.

Anil Philip
Kerala IT News


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