Kochi: Wipro Technologies has won the “Offshoring Project of the Year” award at the 2012 National Outsourcing Association (NOA) Awards. Now in its 9th year, the annual United Kingdom-based NOA Awards recognize best practices in outsourcing projects. Wipro has been recognized for its transformational service excellence initiatives at BT aimed at achieving BT’s service objectives of ‘Right First Time’ and ‘Reduced Cycle Time’.
Wipro’s award-winning engagement with BT involved the standardization and restructuring of processes using lean principles, to balance workloads and achieve higher closure rates for provisioning requests. Wipro automated task distribution and created a centralized talent pool to optimize resource utilization across geographies. The application of lean practices resulted in significant improvements in productivity, with a 12% increase in throughput, as well as operational cost savings.
David Dobson, Director – International Service Delivery, BT said, “It is a great achievement for us. Our engagement with Wipro has helped us streamline processes with balanced workloads and higher task closure rates. Wipro has harmonized our regional teams into skill-based teams, which has helped us achieve higher productivity levels at reduced costs. We value our partnership with Wipro which continues to drive value for our business and end-customers.”
Anil Jain, Sr. VP & Global Head, Communication & Media Business Unit, Wipro Technologies said, “We feel honoured to receive this prestigious award. We drew on our extensive lean expertise to analyze each functional area within BT’s operations and across the Task Closure process. Centralized skill-based task assignment ensured that support teams were capable of driving focused activities within their domains to achieve higher task closure rates. We’re glad to be BT’s partner in their journey to improve operational efficiency and boost end-user satisfaction.”
The NOA awards which has been an annual event since 2003 recognize and reward innovation and achievement by suppliers, users and integrated teams within the outsourcing industry.
Kerala IT News