Kochi: Cognizant has announced that it has topped the client satisfaction and relationship rankings in KPMG’s Outsourcing 2012 study of service provider performance across Europe. Cognizant topped the rankings in general satisfaction and relationship management – both strategic and operational – with scores significantly higher than the industry average. In addition, the company secured top scores on several key performance indicators such as innovation, knowledge transition, and governance.
The independent study evaluated 22 European IT service providers based on an assessment of more than 2,900 unique client-provider relationships. As part of the study, CFOs, CIOs or their direct reports at some 1,100 of the top IT spending organizations in Western Europe were interviewed.
“Our top client satisfaction ranking across Europe in the KPMG study is a testament to our client-first culture that is at the heart of our differentiated business model and unique value proposition”, said Rajeev Mehta, Group Chief Executive, Industries & Markets, Cognizant. “We remain committed to delivering a distinctly superior experience to our clients in Europe by nurturing strong client relationships, continuing investments to bring our industry-leading processes to Europe, and building strong local teams and capabilities”.
“We congratulate Cognizant for topping the satisfaction rankings in Europe yet again with excellent client feedback and top scores across several key performance indicators”, said Jef Loos, Head of Sourcing Research for KPMG in Europe. “Cognizant’s consistently superior levels of client satisfaction across multiple countries make the company a top performer amongst the 22 pan-European companies we evaluated. The findings affirm client confidence in Cognizant’s consulting-led, relationship-driven business model, and its ability to deliver business value”.
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