MobME launches analytics tool to enhance customer experience

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Kochi: MobME, a city based technology company, has launched Geckolyst, a product to analyze customer feedback to provide comprehensible information for enterprises. The company which has been primarily focusing on providing mobility and related solutions to telecom players has expanded its range of technology to cater to needs of clients in e-Commerce, airlines and retail sectors.

“We have completed a decade of growth and are now focusing aggressively on customer experience analytics for all our enterprise customers,” said Sathya Kalyanasundaram, CEO, MobME. “Geckolyst allows an organization to integrate customer feedback from virtually any source, including call centre data, survey responses, social media, customer emails, CRM systems, point of sale data, etc. By collecting data from all sources of customer feedback and combining them into a centralized dashboard with an integrated complaint redressal engine can help provide an immediate & accurate analysis of customer sentiment.”

The company has already started partnering with leading organisations in telecom, banking and retail to provide this end to end customer experience analytics solution for their businesses.

MobME was founded in 2006 and the team initially started with the telecom sector and later cemented its relationships with other sectors. With a keen eye for innovation, the team has been constantly experimenting with creating new products, with a goal to disrupt both mobile and financial technology.

“The launch of Geckolyst will herald our aggressive bid to tap into a critical component of an enterprise, i.e. customer satisfaction. It will also mark the company’s next trajectory of growth. We have appointed a professional management team, and it shows the ability of the company to adapt effectively to the imperatives of changing times to achieve the goals”, he added.

Kerala IT News

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