Refund / Cancellation of Railway tickets booked through swiping machines

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New Delhi: With a view to facilitate convenient booking of reserved and unreserved tickets by passengers through cashless modes of payment viz. Credit / Debit cards even at the ticket booking counters, Indian Railways has decided to install 10,000 PoS (Point of Sale / swipe) machines at railway stations and reservation counters. Depending on the swiping machine, following is the cancellation cum refund procedure for tickets:

1. Tickets booked using SBI PoS for payment:

Refund of PRS/UTS tickets shall be done using the offline process as detailed below:

i) The offline process of refund shall be followed in case of tickets booked using SBI PoS for payment which means that the refund amount shall be credited to the account of card holder without any need to swipe his card at the time of cancellation at the counter.

ii) The customer can approach to any counter anywhere for cancellation of ticket booked from SBI PoS. Needless to mention that PRS ticket can be cancelled only at any PRS/PRS cum UTS counter.

iii) The print of cancelled PRS ticket would have a message indicating that ‘Electronic Refund’ for the information of the customer. The refund shall be credited to the account of card holder within seven days.

IRCTC customer care dealing with the refund issues of e-tickets is entrusted with the responsibility to address refund related complaints of tickets issued using PoS. IRCTC shall coordinate with SBI, CRIS and concerned Zonal Railways to monitor the processing of refunds on daily basis and to resolve the issues/complaints in expeditious manner.

2. Tickets issued from PoS of other banks:

The refund is processed through online method in this PoS machines, wherein, the customer needs to swipe his credit / debit card at the PoS machine at the time of cancellation of the ticket and the due refund amount as fed by the booking / reservation clerk is credited to the account of the card holder. However, this process of refund is possible only at locations having PoS machines. At non PoS locations, the Ticket Deposit Receipt (TDR) is issued to affect the refund. However, the refund of the ticket issued using SBI PoS shall not be processed by swiping the card on non SBI PoS.

Kerala IT News

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