Bangalore: BAI, a financial services association and Infosys today announced the finalists of the 2013 BAI – Finacle Global Banking Innovation Awards. The global awards programme, now in its third year, recognizes innovation in the retail banking industry that positively impacts customer experience, bank efficiency and profitability.
Twelve financial institutions from around the world were chosen for their breakthrough innovations. Four categories of finalists are represented in 2013, including two new categories that celebrate game-changing achievements in key areas of innovation.
Hana Bank (South Korea), CaixaBank (Spain) and St. George Banking Group (Australia) are the finalists in the Product and Service Innovation category that recognizes retail financial institutions that have substantially improved an existing product or service or have introduced a new one that has engaged customers, unleashed new revenue opportunities or improved the bank’s competitiveness.
Alior Bank S.A. (Poland), DenizBank (Turkey) and Hana Bank (South Korea) are the finalist in the Channel Innovation category that recognizes retail financial institutions that have made marked changes or improvements within the bank’s distribution network which have benefited the organization and customer experience by providing greater accessibility and convenience.
Akbank (Turkey), Turkish Economy Bank (TEB) (Turkey) and Zuno Bank (Slovak Republic) are the finalists in the new Innovation in Internal Process Improvement category that recognizes retail financial institutions that have made a significant investment in internal processes to improve the overall customer experience including cultural transformations or more customer-centric products, services or delivery channels.
Equity Bank (Kenya), Standard Bank of South Africa (South Africa) and Union Bank of Philippines (Philippines) are the finalists in the new Innovation in Societal and Community Impact category that recognizes retail financial institutions that have designed or enhanced products and services, or channel accessibility to meet the needs of customers with special circumstances.
“Infosys applauds these innovative banks as they work to transform the financial services industry,” says Haragopal Mangipudi, Global Head – Finacle, Infosys. “At Infosys, innovation is part of our DNA. This is one of the reasons why we are so committed to recognizing and rewarding global banks that forge new territory. Congratulations to this year’s finalists and winners.”
The winners will be announced at the BAI and Finacle Global Banking Innovation Awards Ceremony on November 5, at the BAI Retail Delivery Conference in Denver, Colorado.
Kerala IT News