How to use Kerala e-District Public Portal to get services

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The Kerala Government has rolled out the e-District Public Portal (edistrict.kerala.gov.in) along with associated services like online Right to Information (RTI), Public Grievances Redressal and Utility Bill Payments. We take a look at how you can use the portal.

Services available on Kerala e-District Public Portal

  • Certificate Services (from Taluk / Village offices)
  • RTI services with respect to the notified departments / offices
  • Public Grievance services with respect to the notified departments / offices
  • Payment Services (Electricity Bill, BSNL Phone Bills, Water Bills, Motor Vehicle Fees, Police-e-challan, Calicut University fee, M G University fee and Cultural welfare subscription payment)

One time Registration

To avail certificate services, RTI services and Public Grievances services, the applicant has to do a one time registration. This can be done by clicking the menu ‘One time Registration’. After filling all details, click <Check Duplicate> button. This will find out if you have already registered through Akshaya centres or so and enable you to pick the details. After successful duplicate check, the <Submit> button will be enabled. Click the <Submit> button to register. The registered details can be edited later by clicking ‘Edit Registration’.

Please note that Aadhaar Number, Email id and Mobile number is mandatory for registration.

How to Apply for a certificate?

  • One time Registration is pre-requisite.
  • Click the ‘Certificate service’ menu.
  • Select Language (English / Malayalam) and enter registration number. Your details will be displayed. Fill up all details and click <verify & submit> button. If details are not correct, you may < Edit> the details and submit again. You may also take a print out of your application using <print> button. If all details are correct, click <Make Payment> button. You will be directed to the Payment Gateway. Follow the instructions there in. After completing the process, you will be redirected to the e-District portal where you can print the receipt which will have all details.

How to use Payment Services?

  • Select the < Payment Service> Option from the menu.
  • Select the required service from the menu.

Electricity Bill – Select the electrical Section, enter bill number and Consumer number. Click on <Fetch> button to get your bill details. If the details are displayed correctly, click <Make Payment> button which will take you to Payment gateway. Follow the instructions there in. After completing the process, you will be redirected to the e-District portal where you can print the receipt which will have all details.

Water Bill (Centralised Bills) – Bill details can be displayed (a) By entering the Bill number or (b) select section name and enter the consumer number as printed in the bill (area code/ consumer no/category (eg: TMA/8585/D) and by clicking the <Fetch> button. If the details are displayed correctly, click <Make Payment> button which will take you to Payment gateway. Follow the instructions there in. After completing the process, you will be redirected to the e-District portal where you can print the receipt which will have all details.

BSNL Phone Bills (Land Phone Bills, Mobile bills and Wireless) – Enter the phone number and Press <Search Button> to get the details. If the details are displayed correctly, click <Make Payment> button which will take you to Payment gateway. Follow the instructions there in. After completing the process, you will be redirected to the e-District portal where you can print the receipt which will have all details.

E-challan (Traffic Police) – Enter Challan number, Vehicle number and customer name and amount to be paid. Click <Make Payment> button which will take you to Payment gateway. Follow the instructions there in. After completing the process, you will be redirected to the e-District portal where you can print the receipt which will have all details.

Motor Vehicle Department Fees – Select the service (Licence / Non Transport / One time cess / Permit / General). Select the transaction, vehicle type and enter consumer name. Fee will be displayed. If the amount is correct, click <Make Payment> button which will take you to Payment gateway. Follow the instructions there in. After completing the process, you will be redirected to the e-District portal where you can print the receipt which will have all details.

Cultural Welfare Subscription payment – Enter Member Id and click <Fetch> button to get your member details. If the details are displayed correctly, click <Make Payment> button which will take you to Payment gateway. Follow the instructions there in. After completing the process, you will be redirected to the e-District portal where you can print the receipt which will have all details.

RTI Services

Submitting an RTI question – One time registration is pre-requisite. Select ‘RTI Services’ from main menu, select ‘Normal Application’ and select ‘English’ / ‘Malayalam’. Select the registration number from the list of registrations made by you. The details will be displayed. Fill the RTI specific details like department, district, office, the question etc. Verify all details and if not correct, you may < Edit> the details and submit again. You may also take a print out of your application using <print> button. If all details are correct, click <Make Payment> button. You will be directed to the Payment Gateway. Follow the instructions there in. After completing the process, you will be redirected to the e-District portal where you can print the receipt which will have all details.

Please note that all departments/offices are not listed. Only those departments / offices are listed wherever RTI service has been online enabled. More departments / offices will be added as and when RTI service enabled in such departments / offices.

Public Grievance Services

Submitting a Grievance – One time registration is pre-requisite. Select ‘PG Services’ from main menu and select ‘English’ / ‘Malayalam’. Select the registration number from the list of registrations made by you. The details will be displayed. Fill the Grievance specific details like Grievance Category, department, district, office, the complaint / Grievance etc. Verify all details and if not correct, you may < Edit> the details and submit again. You may also take a print out of your application using <print> button. If all details are correct, click <Make Payment> button. You will be directed to the Payment Gateway. Follow the instructions there in. After completing the process, you will be redirected to the e-District portal where you can print the receipt which will have all details.

Please note that all departments/offices are not listed. Only those departments / offices are listed wherever Public Grievance service has been online enabled. More departments / offices will be added as and when Public Grievance service is enabled in such departments / offices.

e-District user guide courtesy Kerala State IT Mission
Kerala IT News

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25 Comments

  1. Pingback: Kerala rolls out e-District Public Portal and allied services | Kerala IT News

    • ഒരു കൈവശ സര്‍ട്ടിഫിക്കറ്റിനായാണ് ഞാന്‍ ഇ പോര്‍ടലില്‍ രജിസ്റ്റര്‍ ചെയ്തത്. എന്റെ മുപ്പത്തഞ്ചു രൂപയും (ഓണ്‍ലൈന്‍ പയ്മെന്റ്റ്‌- അപേഷാ ഫീസ്‌ ) പത്തു മണിക്കൂറും പോയത് മിച്ചം. ഈ പോര്‍ട്ടല്‍ ഉണ്ടാക്കിയവനെ തല്ലിക്കൊല്ലണം.

      • പറയുമ്പം എല്ലാം പറയണമല്ലോ… മൂന്നു ദിവസം കഴിഞ്ഞപ്പോള്‍ എനിക്കൊരു മെസ്സേജ് വന്നു… ഒറിജിനല്‍ ആധാരവുമായി വില്ലേജ് ആഫീസില്‍ ചെല്ലാന്‍. ചെന്നു. കൈക്കൂലി ഒന്നും വാങ്ങിയില്ല. ഒറിജിനല്‍ നോക്കി വെരിഫൈ ചയ്തു. അന്നുതന്നെ എന്റെ അകൌണ്ടില്‍ സര്‍ട്ടിഫിക്കറ്റ് വരുകയും ചെയ്തു. സംഭവം വിചാരിച്ചതുപോലെയല്ല കേട്ടോ. സൈറ്റ് ഉണ്ടാക്കിയത് ഏതോ മന്തനാനെങ്കിലും കാര്യം നടക്കുന്നുണ്ട്. ഇനി പഞ്ചായത്തിലെ പരിപാടികളും കൂടി ഒന്ന്‍ ഓണ്‍ലൈന്‍ ആക്കി കിട്ടിയാല്‍ രെക്ഷപെട്ടേനെ

  2. I had tried my best to register as new. But not successful..the aadhar validation is not confirming

    • I am also unable to register. After clicking validate button, Validate and Register button are in disabled state and not coming after waiting for long time

      • Mone itu undakkiyathu microsoftine tholppikkaanaa…allaathe ninneppolullavarkku upakaarappedaanalla!

  3. After making payment for a legal heirship certificate, it is not going back to e-district and was not able to take print out. amount already debited from account. is it necessary to take a print out of the application for submitting to the concerned office ?

  4. I also tried many times for register anew account .validate and register button are disabled . time waisting sight

  5. I have taken the help from your site to register for e-certificates. I have applied online but the payment page is not coming. It shows an error – for help contact [email protected]. No reply for the mail sent to this id.

    I had taken the service of Akshaya for certificate once. Now I have done as directed in your site and the page was coming fine. Application was done but the payment page is not coming.

    Kindly help. What can I do for making request online for a possession certificate.

  6. Just to clarify certain doubts of the commentors,
    1. in order to take the print out of the application, check on ‘Applications status’ in the main menu of e-district page, enter certificate type and no. if the certificate is approved, it will show ‘approved’ and click on ‘print’. The certificate will be generated in .pdf. You can also print within your user area of the portal by checking the transaction history.
    2. For Aadhaar validation, please ensure that you are giving the name and date of birth exactly as given in e-aadhaar letter/aadhaar card (even the initials, character cases such as capital and small letters).
    3.Also, please use Moxilla Firefox to get better results. Validation sometimes fails especially in ‘Google Chrome’ browser.

    Hope this is helpful and if you have more queries, i will be more than happy to clarify.

  7. It says to check Aadhar number name and date of birth, as I have correctly entered several times, system could not find me out. WASTE OF TIME

    • VISWANATHAN K on

      Sir, on 11/04/2014 Thru. user portal I FILLED UP ALL THE COLUMNS AND VALIDATED. THEN CLICKED ‘REGISTER”. tHE REGISTRATION NUMBER IS NOT FURNISHED TO ME .
      kINDLY HELP.

  8. In my experience this will make lose your requirements , I received Income certificate and cast certificate through e’district for the purpose of kerala entrance exam 2014 for getting OBC status and submitted but entrance exam commissioner just REJECTED/DEFECTIVE remark on E’district certificate and required hand submitted & issued certificate which provided in prospectus from village Officer but village officer said as per government of kerala order no certificate will issue/submitted or accepted by hand rel vent amendment already done with entrance dept.

    Several communication done with KEAM 2014 Commissioner and with Education Minister,Even to Chief minister till to date no result still I am with general so My opinion to all when ever you take a e’district certificate demand for a promissory note also for the lose till our system accept latest up-gradations for the fast process even i found our KEAM 2014 COMMISSIONER WILL NOT ACCEPT e mail submitted letters /documents ,even he won’t write his NAME WHERE HE SIGNS.

    THINK HOW IS OFFICIALS ,WHAT IS THE COMMAND FROM OUR MINISTRY

  9. ranhjith cc chembakassery chlakudy on

    now it is very diffcult thing , it will become easy, whenever all applicant can apply any application through internet ,and enter the related office with the respective printed application form

  10. usually a certificate get fm V.O within a 15 mints, but now 2times at Akshaya 1 time at village office and so.as…….what a portal?

  11. greeshma sankar on

    application was submitted for residence certificate with no 9797540, in which village is it pending

  12. I would like to get the details of the documents to be uploaded for various certificate services…. Can anybody help… or suggest where l get it…….