Infy to manage MS’ internal IT services


Tvm: Infosys has announced that it will manage internal IT services for Microsoft worldwide. Infosys will provide Microsoft with IT help desk, desk-side services, and infrastructure and application support from multiple global centres.

Infosys will manage Microsoft’s internal IT services for applications, devices, and databases in 450 locations across104 countries. As part of the three-year managed services agreement, Infosys will streamline implementation processes; simplify support and service, while lowering the enterprise costs through the use of the latest Microsoft solutions such as Windows 7.

Infosys will establish a dedicated Service Excellence Office to help Microsoft implement ISO 20000 and ITSM Processes. This agreement provides Infosys with a unique opportunity to partner with Microsoft IT and gain deep and early expertise in the implementation and management of the latest Microsoft technologies, and thus enhancing Infosys capabilities to help other customers leverage Microsoft’s innovation and adopt these technologies.

In a release, Sanjay Jalona, VP & Head (Manufacturing North America), Infosys said, “This managed services agreement will further strengthen the Infosys – Microsoft partnership, and is a significant milestone in the multi-faceted relationship. Infosys will deliver this engagement in an outcome based pricing model, enabling Microsoft to associate and manage IT costs directly to business variables and demand.”

Jim DuBois, GM (Service Management), Microsoft Corporation said, “Infosys demonstrated that it understood our transformational goals by introducing a flexible and innovative end-to-end approach to manage our support infrastructure. The fully integrated solution developed by Infosys, combined with process compliance, a robust tool platform and the creation of a Service Excellence Office will help us enhance how we deliver end-user computing services to our internal employees and partners while leveraging the innovation and investments we make in developing new technologies.”

Infosys has partnered with Unisys to provide global desk-side support and service desk based on their strong capabilities, commitment to innovation and customer service. Unisys’ multi-language service desk integrated with desk side support will enable enhanced end-user productivity.
Infosys has over 109,000 employees in over 50 offices worldwide including two in Trivandrum, Kerala. Infosys is part of the NASDAQ-100 Index and The Global Dow.


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