View and get your Water Bills online


Tvm: No more waiting for water bills. As part of its citizen centric services, the Kerala Water Authority (KWA) has introduced a new facility to view the water bills online. KWA had earlier introduced the facility for online payment of water bills. This service is presently available to its customers in Thiruvananthapuram only and will be gradually rolled out across the State.

The online viewing of Ledger & Bill, introduction of Spot Billing Machines and Centralised Billing for public (street) taps in Corporations, Municipalities and Panchayats was launched by the Water Resources Minister Shri N K Premchandran on February 04, 2011. Now KWA customers can view their account online and take a printout of the bill.

Talking to Kerala IT News, Sujatha Ganga, DBA Administrator, KWA said, “By viewing this, consumers can make sure of their record details and also the transactions done. They can view their connection details such as name and address, meter details, monthly consumption, reading, bill details, last payment done, dues, etc. The other facility is online bill print facility through which consumer can take a print out of the last bill. Through this, KWA imparts transparency in the complete process.”

For Spot Billing KWA will use Palm Held Devices for on-the-spot meter reading and generating bill. Reduced manual errors in reading-taking, posting and billing, prompt services by the machines, energy saving by the reduced usage of PC’s and printers, less manpower for data transfer and posting are some of the benefits envisaged. With the launch of Centralised Billing for Local Body, billing will be done centrally, still maintaining the facility for remittance at any Division. KWA is building its own WAN network across Kerala with KSWAN as backbone and once completed would enable roll out of centralised billing for all customers.

The present software called e-ABACUS has been developed in-house by DBA team though the initial software ABACUS (Advanced Billing, Accounting and Collection Utility System) was designed and developed by NIC Kerala. Modules like integration with Friends, collection through Bank and online payment have already been commissioned and are working successfully. About 2,000 individual customers in Trivandrum are already using this service.

At present KWA has 12,26,120 Domestic, 95,741 non Domestic and 983 Industrial, totalling to 13,22,864 Connections apart from 2,09,260 Street taps in 843 Panchayats, 53 Municipalities and  5 Corporations.

Anil Philip
Kerala IT News


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