Tvm: The Kerala State Electricity Board (KSEB) today launched a pilot project in its Thiruvananthapuram Division using which consumers can lodge their power supply disruption complaints by SMS. KSEB is using the m-Governance short code platform developed by the Kerala State IT Mission for this service. The formal state wide launch of this service will be done by the Power Minister as part of the UDF Government’s 100 day programme.
Talking to Kerala IT News, Sudley Cardoza, Director – IT, KSEB said, “The pilot project covers all the 12 sections under Thiruvananthapuram Division and the initial response today has been really encouraging. Consumers should however note that, as of now, the SMS service deals with only power supply interruption complaints. This service will be extended throughout the State by the time of the formal launch.”
Consumers will have to send the SMS which contains a four digit code pertaining to their section and their Consumer number. The SMS which goes to the IT Mission server first is then forwarded to the KSEB server. On receipt of the SMS, a Docket Number is generated and sent as SMS back to the consumer’s mobile along with a message that the complaint will be attended within the next three hours.
Meanwhile the concerned Section PC will get this message and the Maintenance Sub Engineer will be intimated, who will in turn despatch the team to rectify the fault. On completion of their work, the team will have to return to their office PC and close the Docket Number. This process will initiate a SMS for the consumer saying the complaint has been attended to.
Sudley also added that the next Electricity Bill will have details about the SMS facility – the SMS format, the short code number and the Section Codes. The employees are also being trained to use the system.
News update (August 19, 2011):
KSEB today formally announced the launch of the SMS based complaint registration service for power interruption for Trivandrum District. The state wide roll out will be done by the month end.
Kerala IT News