New Delhi: The Telecom Regulatory Authority of India (TRAI) today launched an online facility to monitor complaints from telecom consumers. Called Telecom Consumers Complaint Monitoring System (TCCMS), the portal (tccms.gov.in) would facilitate the telecom consumers in locating the ‘Consumer Care Number’, ‘General Information Number’ and contact details of the complaint centre and the Appellate Authority of their service provider.
The portal would also help access the website of their service provider’s complaint monitoring portal to track the current status of their complaints or appeals lodged with their service provider complaint centre or the Appellate Authority.
According to a release, this portal will also help TRAI in monitoring the status of redressal of complaints lodged by the consumers with the service providers. It is felt that this portal will help enhance the effectiveness of the grievance redressal mechanism.
TRAI was established to regulate the telecommunication services; to ensure compliance of terms and conditions of license which includes customer service, Quality of Performance, Tariff also apart from other conditions and to lay down the standards of quality of service to be provided by the service providers and to ensure the quality of service and to conduct the periodical survey of such service provided by the service providers so as to protect interest of the consumers of telecommunication services;
However, the Telecom Regulatory Authority of India Act 1997 does not envisage redressal of individual complaints by TRAI. The Telecom Companies (operators) have their own consumer grievances redressal mechanism which is primarily responsible for redressal of all types of complaints of their consumers.
Kerala IT News