Bangalore: Wipro today announced a partnership with SugarCRM, the company that enables businesses to create extraordinary customer relationships with the most innovative, flexible and affordable CRM solution in the market, to offer Customer Relationship Management (CRM) solutions to enterprise customers.
As part of the partnership, Wipro is establishing a new SugarCRM practice within Wipro’s CRM service line. The company is also building a SugarCRM Center of Excellence (COE) with SugarCRM trained and certified employees who can attend to customers worldwide. Wipro currently has more than 55 COEs designed to offer clients, the best technologies available for transformative business solutions.
“We look forward to working with SugarCRM that helps enterprises to drive a customer-centred transformation,” said Hiral Chandrana, VP & Head, Business Application Services (BAS), Wipro. “We are delighted to strengthen our CRM portfolio by the addition of this modern CRM solution which empowers individuals to build extraordinary customer relationships and drive business performance.”
This partnership comes at a very exciting time for our customers,” said Clint Oram, Co-founder & CTO, SugarCRM. “Enterprises in the manufacturing and services industries are increasingly turning to SugarCRM as a better and more flexible choice for CRM. Wipro’s global reach and strength in CRM consulting and services will accelerate our customers’ ability to transform their customer relationship management strategies. Customers are already choosing SugarCRM and Wipro together – the beginning of a very productive relationship.”
As partners, Wipro and SugarCRM anticipate addressing the increased expectations of empowered customers and will jointly offer enterprises a tool to act as the catalyst for a seamless customer experience.
Based in Silicon Valley, SugarCRM is backed by Goldman Sachs, Draper Fisher Jurvetson, NEA and Walden International. By building a CRM designed for the individual, SugarCRM enables individual-to-individual (i2i) conversations between a company’s employees and customers.
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