Trivandrum: Speridian Technologies, a leading CX / CRM solutions specialist, has announced that it has been appraised at Level 3 of the CMMI Institute’s Capability Maturity Model Integration (CMMI).
The appraisal was performed by KPMG. The standard CMMI appraisal method for Process improvement and maturity encompasses Speridian’s top technology focus groups that specialize in software application development and project implementation efforts.
CMMI is a process improvement approach that provides organizations with the essential elements of effective processes that ultimately improve their performance. An appraisal at maturity level 3 indicates the organization is performing at a ‘defined’ level. At this level, processes are well characterized and understood, and are described in standards, procedures, tools, and methods. The organization’s set of standard processes, which is the basis for maturity level 3, is established and improved over time.
“This is a significant milestone in our constant endeavour to align process quality with business objectives. We are sure this achievement will give a fillip to the quality culture ingrained in our organization, and also sharpen our emphasis on ensuring superior operational efficiency, delivery excellence and customer delight for all our clients,” said Chandra Vempati, Senior VP & Head of Speridian India.
Siebel and .Net are among Speridian’s top technology focus groups, which also include Centres of Excellence in Java, SOA, RightNow and OBIEE that specialize in building comprehensive customer experience solutions. Leveraging Speridian’s expertise in analysis, implementation, support, and quality assurance and testing services in the CRM space, their global customers have enhanced customer service and market share. An Oracle Platinum Partner, Speridian has built a multi-vertical portfolio of solution accelerators and reusable technology frameworks for the Healthcare, Life Sciences, Telecommunications, Manufacturing, Financial Services industries, and the Public Sector.
With its headquarters at Albuquerque in New Mexico (US), Speridian is a global information technology solutions provider and has its offshore development centre at Technopark, Trivandrum. Specialists in CRM Implementation, Application Development and Support Services, Speridian focuses on empowering clients with high-quality services that translate to strategic value and operational efficiency for them.
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